Today's markets don't respect five-year roadmaps, and technology doesn't follow predetermined timelines. Two years ago, very few leaders would have heard of large language models such as ChatGPT—now artificial intelligence dominates boardroom conversations and is reshaping entire industries. Change isn't a project anymore—it's the water we swim in.
When it comes to approaching transformation, whether it’s adopting AI tools or sustainability initiatives, many CEOs are concerned about the inevitable exhaustion that comes from constantly reorganizing, reprioritizing, and retraining. They worry about burning out their team with yet another transformation program.
But, the most effective CEOs don’t approach transformation as a set of discrete projects with clearly defined scopes. This mindset can create artificial cycles of intensity and recovery. It treats continuous economic or geopolitical shifts as exceptional events requiring special responses. The result is organizations that lurch from stability to crisis to stability again, never developing the fitness for sustained adaptation.
How do you shift from episodic to perpetual adaptation? It starts with creating a culture of innovation that views adaptation as the natural state of business. This cultural shift must begin at the top. CEOs must model experimentation and adaptability rather than relying on what might have worked in the past. Leaders who have a bold vision and clear conviction on where they are taking the organization can navigate change far more effectively. They are a ‘North Star CEO’—they pick a point on the horizon and marshal the organization towards it, adapting to conditions along the way. They create clarity where there’s ambiguity and define clear value propositions associated with the transformation journey for all critical stakeholders.
Yet, our recent Global Leadership Monitor research of over 3,000 leaders found that only 42% chose to reshape organizational culture as part of their transformation journey. This implies that there’s a critical gap between recognizing the need for change and engineering change leadership into an organization’s DNA.
CEOs play an essential role in removing friction points to continuous adaptation. Whether addressing leaders who resist new approaches or eliminating processes that hinder change, they must identify and resolve areas that slow adaptation when markets demand speed.
This involves making difficult decisions about team composition and organizational design, but the single biggest decision lies in who resides in their top team. To continuously change and adapt, CEOs need C-suite leaders who have a high learning quotient (LQ). These leaders will create space for new ideas, allow experiments to flourish, and treat failures as learning opportunities. They will have a ‘learning’ mindset, recognizing that in rapidly changing environments, the cost of inaction exceeds the cost of failed experiments.
Beyond a high learning quotient, several behaviors signal that a leader is comfortable operating in a constant state of change and can overcome transformation challenges:
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Self-awarenessSelf-aware leaders actively seek perspectives that challenge their assumptions and expand their thinking. They regularly examine their decision-making patterns, acknowledge their blind spots, and create systems to compensate for their weaknesses. |
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High discomfort toleranceThese leaders don't require complete information before making decisions, and instead maintain composure and direction when others might feel overwhelmed by uncertainty. They can distinguish between uncertainty that requires patience and uncertainty that demands immediate action. Rather than becoming paralyzed by ambiguity, they create structure within chaos. |
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Enterprise-wide thinkingThese leaders view their executive team—not their functional colleagues—as their ‘first team’. When functional leaders prioritize their horizontal relationships with peers, they begin to operate as a unified leadership body rather than a collection of functional representatives. These leaders also value their expertise as a contribution to collective understanding rather than a source of personal power. An enterprise leader recognizes that complex problems require diverse perspectives, and that no single discipline holds all of the answers. |
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Productive conflictThese leaders light up when their assumptions are challenged or when new ideas enter the frame that they've never considered. Instead of defending their positions, they explore alternative viewpoints and integrate diverse perspectives into better solutions. These leaders have learned to separate their ideas from their identity, treating disagreement as information rather than personal attack. They will also actively solicit dissenting opinions before making important decisions. |
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Pursue opposing ideas simultaneouslyThese leaders are comfortable pursuing multiple strategic options, testing contradictory hypotheses, and maintaining tension between competing priorities until clarity emerges through experience rather than analysis. This cognitive flexibility prevents them from rushing to closure when complexity demands patience. |
Building perpetual transformation capabilities requires more than changing individual behaviors—it demands systematic changes to how organizations operate. This involves redesigning structures, processes, and incentives to support continuous adaptation rather than episodic change.
Successful organizations create feedback loops that continuously capture market signals, competitive intelligence, and internal performance data. They establish rapid decision-making processes that can respond to new information without bureaucratic delays. They build cross-functional teams that can pivot quickly when circumstances change.
Most importantly, they measure and reward adaptive capacity alongside operational performance. Traditional metrics focus on efficiency, predictability, and control. Organizations that are in a constant state of transformation also track learning velocity, experimentation rates, and adaptation speed.
The best leaders inspire belief in an uncertain future. They put in place mechanisms to measure and understand complex issues that often stay under the surface and get in the way of change efforts. They find a way to enlist others so that there is a healthy “grass roots” approach to transformation to balance top-down clarity.
The goal isn't to eliminate stability—it's to make stability dynamic rather than static. Organizations need a consistent culture, clear values, and reliable capabilities. But they also need the flexibility to apply these assets in new ways as circumstances evolve.
Organizations that master perpetual transformation move beyond simply adapting to change—they begin creating it. They don't wait for market shifts to force adaptation; they anticipate and shape market evolution.
The journey from episodic to perpetual transformation isn't easy. It requires fundamental changes to leadership mindsets, organizational structures, and operational approaches. But in environments where change accelerates rather than slows, the organizations that can transform continuously will consistently outperform those that transform occasionally.
The question isn't whether change will continue—it will. The question is whether your organization will be shaped by change or will shape change itself.
Get advice on your transformation
Bob Marcus is a senior member of Russell Reynolds Associates’ Leadership Advisory practice. He is based in New York.
Sean Dineen is a senior member of Russell Reynolds Associates’ Leadership Advisory practice. He is based in Boston.
Jennifer Flock leads Russell Reynolds Associates’ Inclusion and Culture capability in Europe. She is based in Paris.
Hetty Pye is a senior member of Russell Reynolds Associates’ Board & CEO Advisory practice, and is the co-founder of RRA Artemis. She is based in London.
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