Chapter 4 - Burst the CEO bubble: How to create systems to ensure you're hearing the unvarnished truth.

The New CEO Workbook
A Practical Guide for CEOs to Start Well and Perform Quickly
Created by Ty Wiggins

 

One of the most common analogies CEOs use when describing the role is that it feels like you exist in a bubble—that you're surrounded by an invisible film that isolates you from what's really going on and what people really think and feel. Your jokes will be funnier, your stories will be more interesting, but you will also be further from the truth and challenged less.

When you burst the CEO bubble, you can:

  • Break through isolation to access what's truly happening on the ground
  • Create effective pathways for honest dialogue and authentic feedback
  • Identify personal blind spots that affect your decision-making
  • Overcome the tendency for people to agree with you just because you're CEO

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How The New CEO Workbook can help you

As leadership advisors, we've seen countless CEOs struggle with isolation and filtered information flows. In Chapter 4: Burst the CEO bubble, we provide frameworks to help you create environments where people feel comfortable telling you what they're really thinking and remove biases that prevent you from seeing true realities.

The exercises, reflections, and guidance in this workbook help you adjust your thinking and behaviors to combat the CEO bubble phenomenon—both when it first forms and when it attempts to reform throughout your tenure.

Key questions to address when deciding how to act:

  • What personal behaviors might inadvertently discourage honest feedback?
  • How can you tell when you're getting the polished 'CEO version' of information?
  • Which locations and areas of the organization will you visit on listening tours?
  • How will you balance breadth versus depth of conversations?
  • What evidence contradicts your strongly held beliefs?

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  Ty Wiggins

About the Author

Ty Wiggins, PhD is a leadership expert passionate about setting up new CEOs for success. As the global lead for Russell Reynolds Associates' CEO & Transitions Practice, he helps world-leading CEOs successfully transition into their roles to unlock business (and personal) success—faster.

Ty is one of only a handful of people globally with a Ph.D. in leadership transitions. He harnesses his deep academic and consulting background to provide CEOs, boards, and senior leadership with the advice, support, and insight needed to start well and perform quickly.

 

 

 

Get advice on your transition

The CEO bubble is real—and it forms faster than you think. While you'll see more as CEO, you'll hear the truth less. Without deliberate effort, you'll become isolated from the realities of your organization. Connect with one of our trusted advisors to develop strategies for maintaining authentic connections and unfiltered information channels throughout your tenure.

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Also Available: Order your copy of The New CEO

Cover book  

Based on original research and candid conversations with CEOs from Verizon, PepsiCo, Campbell's, UPS, Whirlpool, and more, The New CEO: Lessons from CEOs on How to Start Well and Perform Quickly (Minus the Common Mistakes) examines how world-leading CEOs approach their first year in the role.

Discover their successes, their missteps, and the important lessons they learned along the way.

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The New CEO Workbook:
A practical guide for CEOs to start well and perform quickly

Fill out the form to download Chapter 4: Burst the CEO bubble