Chapter 3 - Act discerningly: How to balance listening versus action.

The New CEO Workbook
A Practical Guide for CEOs to Start Well and Perform Quickly
Created by Ty Wiggins

 

One of the hardest parts of a CEO transition is finding the right balance between listening and learning versus acting. How fast is too fast? How slow is too slow? Do you take immediate action to make things better and have an impact? Or do you keep your powder dry while you move around the organization listening, engaging, and learning?

When done right, a discerning approach to action can help you:

  • Rethink the "First 100 Days" mindset and avoid rushed decisions
  • Distinguish between real and perceived pressure to act quickly
  • Find early wins that signal your intentions without overreaching
  • Make strategic early moves that demonstrate great leadership
  • Clear the decks while you still have the "new CEO" advantage

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How The New CEO Workbook can help you

As leadership advisors, we've worked with numerous CEOs wrestling with the pace of change question—when to listen versus when to act. In Chapter 3: Act discerningly, we provide frameworks to help you navigate these complex decisions during your transition.

The exercises, reflections, and guidance in this workbook help you apply the principle of "Festina Lente" (Make haste slowly), identifying which areas need immediate attention and which would benefit from deeper understanding before making changes.

Key questions to address when deciding when to act:

  • When in your career have you moved too quickly or too slowly, and what did you learn? 
  • Do you know the board's expectations in terms of action and timing?
  • What will you tell different stakeholder groups about your approach to timing and pace? 
  • What's your framework for identifying early wins versus common pain points? 
  • What symbolic acts can you can take to show you're listening and willing to solve problems?

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  Ty Wiggins

About the Author

Ty Wiggins, PhD is a leadership expert passionate about setting up new CEOs for success. As the global lead for Russell Reynolds Associates' CEO & Transitions Practice, he helps world-leading CEOs successfully transition into their roles to unlock business (and personal) success—faster.

Ty is one of only a handful of people globally with a Ph.D. in leadership transitions. He harnesses his deep academic and consulting background to provide CEOs, boards, and senior leadership with the advice, support, and insight needed to start well and perform quickly.

 

 

 

Get advice on your transition

The balance between action and patience defines your early success as CEO. Move too fast and you risk costly mistakes; move too slowly and you lose momentum and credibility. Connect with one of our trusted advisors to develop the decision-making framework that helps you act discerningly—knowing exactly when to move and when to wait.

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Also Available: Order your copy of The New CEO

Cover book  

Based on original research and candid conversations with CEOs from Verizon, PepsiCo, Campbell's, UPS, Whirlpool, and more, The New CEO: Lessons from CEOs on How to Start Well and Perform Quickly (Minus the Common Mistakes) examines how world-leading CEOs approach their first year in the role.

Discover their successes, their missteps, and the important lessons they learned along the way.

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The New CEO Workbook:
A practical guide for CEOs to start well and perform quickly

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