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Health Services

The Role of Leadership in a Vital and Complex Industry



A Complex Array of Challenges

The health services sector is undergoing a period of unprecedented change as payers, providers and the third-party firms that serve them grapple with new technologies, expanding expectations and overstretched resources.

Providers in particular are seeking to improve alignment between hospitals and physicians in order to increase quality and efficiency in an increasingly transparent, consumer-centric world. This challenge requires not only bridging silos through belated adoption of cutting-edge IT systems, but a major shift from provider convenience to consumer and payer needs. These new pressures require a partnership mentality and new levels of cost management innovation.

Payers, meanwhile, are utilizing sophisticated information management to optimize pay-for-performance and an evolution from disease management to a more holistic, outcomes​-based model. They are also bolstering their functional capabilities in technology and other bolstering their functional capabilities in technology and other industries.

Innovations that contractually serve both providers and payers are scrambling to bridge gaps, address inefficiencies and better solve health delivery and payment dysfunction. Many of the transformative strategies needed to address intractable problems will, as always, come from the entrepreneurial sector.

"On behalf of the JDRF CEO search committee, we want to extend our thanks and appreciation to the entire Russell Reynolds team that led our recent search for a new leader. Many on our committee had been involved in previous high level searches, so we had very high expectations going in. Starting with a job description that we considered a "stretch," Carol and her team then identified and assembled numerous candidates who exceeded our expectations. The quality of the process and the data that the RRA team brought to bear enabled our committee to focus on the very best candidates and ask just the right questions. In the end, after a long, thoughtful process we were excited to have secured a candidate whom we are confident can lead us to our goal of finding a cure for diabetes."  —Juvenile Diabetes Research Foundation CEO Search Committee

The Role of Leadership

For all segments of this complex sector, success in meeting challenges depends upon exceptional leadership. Hospital CEOs must combine superb skills in physician relations with the ability to set strategic direction and manage across functions. Chief Information Officers need to be able to work with clinical IT leaders in managing the transition to electronic medical record platforms. Medical group leaders must develop sophisticated approaches to align physician compensation and productivity. Payer CEOs and senior executives must design and execute strategies that allow them to achieve stable growth serving a mature, price-sensitive market during a time of rising costs and acute political scrutiny.

"Russell Reynolds did an outstanding job in meeting our expectations. They were exceptionally skilled in finding candidates who met our specifications for the President of the Hospital. We highly recommend their work."  —Mark Stensager, System CEO, Co-CEO, Administrative Affairs, Guthrie Healthcare System

"We engaged Russell Reynolds Associates to help us fill some key international positions because of Carol Emmott and her team's stellar reputation, extensive healthcare network, and professionalism and not have been disappointed. We value their partnership approach and will solicit their services in the future as other needs arise."  —Riaz Adamjee, Director, Partners Harvard Medical International

"We could not have been more pleased with the persistent, quality work of Todd, Carol and the whole RRA team in completing the recruitment of

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