We recruit, develop and advise leaders who are at the forefront of the digital evolution.
Digital is shifting the entire paradigm of consumer banking. There is not one product, service or experience that is untouched by the advancement of the digital age. We understand that leaders must seize this opportunity to transform their businesses and executive teams while offering fresh thinking and providing market leadership to meet future customer expectations in this new world of consumer finance.
We recruit, develop and advise leaders who are adept at driving change and innovation.
With regulators encouraging competition and limiting traditional revenue streams, many players are emerging across developed and developing markets. Digital disintermediators are challenging established markets at a furious pace, while peer-to-peer lending may prove to be just the tip of the iceberg.
We drive the creation of banking boards that are fit for the new era of banking.
The turmoil of the last decade has significantly redefined the dynamic of the bank board. Risk mitigation, laser customer focus, regulation, personal liability, and the pressures of efficiency and revenue headwinds are just some of the topics that need to be faced by current banking non-executive board members.
We recruit, develop and advise leaders who define and deliver excellence in customer centricity.
Customer experience must become the cornerstone of strategy. User-centered design will replace discussions traditionally reserved for rates, policies and pricing. Dedicated, multi-functional teams focused on the holistic experience and customer life cycle will become table stakes—opening to large shifts in emphasis and talent over the next several years.