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Consumer and Commercial

We recruit, develop and advise leaders who can thrive in an increasingly competitive environment.

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We work with consumer and corporate banks, credit card companies, mortgage companies, credit unions, peer-to-peer lenders, payments providers and other consumer and commercial finance organizations and their financial technology partners to recruit, develop and advise leaders who connect with their customers in a global environment while harnessing new technology and operations platforms to expand online distribution.​

Digital

We recruit, develop and advise leaders who are at the forefront of the digital evolution.

Digital is shifting the entire paradigm of consumer banking. There is not one product, service or experience that is untouched by the advancement of the digital age. We understand that leaders must seize this opportunity to transform their businesses and executive teams while offering fresh thinking and providing market leadership to meet future customer expectations in this new world of consumer finance.

Bank Challengers

We recruit, develop and advise leaders who are adept at driving change and innovation.

With regulators encouraging competition and limiting traditional revenue streams, many players are emerging across developed and developing markets. Digital disintermediators are challenging established markets at a furious​ pace, while peer-to-peer lending may prove to be just the tip of the iceberg.
  

Board Transformation

We drive the creation of banking boards that are fit for the new era of banking.

The turmoil of the last decade has significantly redefined the dynamic of the bank board. Risk mitigation, laser customer focus, regulation, personal liability, and the pressures of efficiency and revenue headwinds are just some of the topics that need to be faced by current banking non-executive board members.

Customer Centricity

We recruit, develop and advise​ leaders who define and deliver excellence in customer centricity.

Customer experience must become the cornerstone of strategy. User-centered design will replace discussions traditionally reserved for rates, policies and pricing. Dedicated, multi-functional teams focused on the holistic experience and customer life cycle will become table stakes—opening to large shifts in emphasis and talent over the next several years. ​
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Consumer and Commercial